Mac Mini Mistake Leaves Apple Facing Lawsuits

Posted on 26 July 2010 by jjkomplett in News

Apple is facing yet more embarrassment this morning as some of its customers are threatening lawsuits over a Mac Mini price debacle.

The Mac Mini is at the centre of Apple's latest blunder.

Last Friday, Apple’s online store priced its Mac Mini with 8GB DRAM at about €480, a massive drop from the original price of around €1,135. The price quoted for the mini desktop is believed to have been a mistake, though customers across the globe took advantage of the error and placed their orders.

Taiwan-based DigiTimes noted that the deal attracted a number of orders from Taiwanese consumers; however, some of those who bought the Mini have since reported that Apple has unilaterally changed their orders back to the original price. “Some customers are already preparing to file lawsuits against the company,” revealed the report.

Commenting on the issue, the Consumer Foundation in Taiwan noted that a company should fulfil its contracts and deliver products once an order has been paid. The Foundation is urging Apple to reply to customers as soon as possible before the issue turns into lawsuits. As The Inquirer points out though, this whole thing could turn into a legal minefield for Apple as its web-store is worldwide and different countries have different consumer laws.

Considering that the company recently celebrated its best quarter ever, and is slowly but surely, addressing the iPhone 4 antenna issue, a bit of humility in this situation from Apple really wouldn’t go amiss. A ‘fair play to them’ attitude to the customers who grabbed the Mac Minis should really prevail, though the chances of that happening are pretty slim.

Apple has not yet made any official comment over the issue.

  • Calum

    Certainly in the UK, IIRC, consumer law says that once payment has been taken, the contract is binding, even if a pricing mistake is noticed afterwards. But Apple would be free to change the price (with the customer’s consent) or cancel the order (without the customer’s consent) up to the point they charged the credit card.