RMA times are an absolute joke with your company. People waiting anything more then 2 weeks should prove to you that you (a) need to supply better quality of goods and/or (b) you need to hire RMA (more??) staff here in Ireland.

Your phone line is rarely answered & we the consumer are paying as we wait on hold, to discuss why the hell our orders/rma are being held up. Let that sink in, we’ve paid you & because of your incompetence & poor internal setup, we’re being charged an extra tariff to get information. Sort it out & get a landline with an 01 or 1800 prefix.

I’ve bought about ?20k+ worth of products from you, never again. I hope you & your new owners are happy that your incompetence has cost you, not only my custom but anyone who I know who will be ordering electronic goods online.

Elara.ie here I come.

I love you guys but damn what the hell have you been playing at lately???
It’s about time you posted some kind of information.

You claim support is offered over boards.ie and twitter… but only to a selective few.. the work of the guys on boards was and is great especially if it’s off their own bat… however how hard would it have been to hire a 16 year old to sit there and answer a phone and check peoples order status for them… I know some phone calls may have been more ermmm ‘heated’ then others XD but for god sake you just can’t stop talking to everyone… I can’t believe something like this has happened outside of a government run company …. are heads rolling??? because they should be. I will still be ordering from you guys becuase I still remember the good times of when you were awesome and cheap.. rather then now… where its ropey service and cheap. Anyways goodluck getting it back on the road if you don’t hurry up I might have to order else where *shudders*

I’m wondering why I got an e-mail from Komplett.ie asking me to set my account backup again?? Did others get this too? This has never happened me with Amazon or Play or similar sites I would have put on a par with Komplett.ie. Very disappointed in this. I assume all my order history is gone too???

Hi, Aaron.
The RMA times are an absolute joke .I’m waiting 6 weeks for my item. Your team ignore me as much as they can.Nobody replies to the e-mail requests. Your phone line is not answered and we the consumers are paying as we wait on hold.My credit card has been charged instantly when ordered more than week ago but i still didnt get anything. Where can I apply for refund ?
Could you tell me please hom much time do you need to send my item back ?

Aaron, this is not sufficient. Communication from your company to customers is virtually non-existent.

Ordered on 5th of may and received the receipt on 7th.

* Promised delivery within 3-4 working days. It is now the 21st.
* Nobody is answering/ acknowledging any emails at service@komplett.ie
* Nobody is answering the phones

As I understood the law in Ireland, the successful delivery of a product to a customer is overwhelmingly the legal responsibility of the retailer. My solicitor agrees.

posted my comment 2 days ago and still no reponse. pay no heed to this notification, and dont waste your time posting and expecting a reponse.

its just another empty promise from a failing company, who seem incapable of the smallest of justures towards long standing customers and new customers alike.

save your self a lot of stress and just take them to court if you have issue’s. hopefully if enough of us persue this line of action, if will bring some real unwanted attention on them and force them to stop talking about taking action and actually do something other than claim they are working on thier website. like mabye hire in some temp staff to answer phones, or answer some emails, or heaven forbid, actually return ppl’s money where appropriate!

I have been dealing with Komplett for years and they were always A1 with service delivery and RMA handling I couldnt falt them….HOW THINGS HAVE CHANGED…. I dont believe any backlog can be this bad. Surly you would think someone would reply to emails, answer the phone or reply to a fax at some point. I have tried everything and Komplett will not communicate with me. I did recieve a one item order in about three days which was great but now its over three weeks since an RMA was approved and the item sent back BUT NO REFUND YET… Komplett seem to be great at charging your visa but then the service grinds to a halt and you can forget about getting anyone on the phone or replies to emails casue it wont happen… In desperation (as i am not from Dublin) I even contacted a company next door to Komplett in Ballycoolin who were kind enough to check if Komplett were still in operation and also gave the staff my phone number to contact me urgently that day and i got no call. Bad service is one thing but this is NO SERVICE……Komplett should be assamed of themselves. Not even the courtesy of a message on the website informing us of any backlong or delays or the mess things are in….
If MR. Aaron McKenna is concerned about his loyal customers and reads this just maybe he will give me a call…(my detials on account)…we will see.

The lack of communication on the part of this company is in no way understandable. Emails not replied to, phonelines that were not answered. Having to call a premium number multiple times with no answer and THEN having to go to an outside website to get answers is shoddy customer service.

It takes little effort to organise an automatic reply to emails noting delays in response time, or to update a website’s FAQ to note delays.

You have not shown any interest in even adequate customer service. I waited over a month to finally receive what I ordered with little more than a shrug offered in explanation.

This has been a disappointing and regrettable experience.

That last poster, Steve, do you work for elara? Just a question.

I’m totally sadened to witness the possible collapse and downfall of Komplett.ie, which I have been a repeat customer and brought alot of referal business to the company since it started trading over here. It will be sad to see it fade and loose out to the competition becuase of poorly implemeted operations managment, ie simple inventory and logistics (the basics really).

Aaron, there can be no excuses for the lack of planning, given you had a enough time to set contingent processes in motion (I refer to your press statement appearing in the Irish Times back in January where you were EXCITED).

Komplett had a very unique position in the industry and provided superior customer value with regards price, service and costomer service. It was a joy using the website reading customer reviews, site reviews and really did a great job pulling the customer back for more tech. That has completly changed now and Aaron; if you don’t take the rights steps, here and now, you will loose your customers and Komplett will loose its competitive position. The simplest thing you could have done was think about your communications strategy, which given you are part of the management team, I’m surprised you handled so badily; honestly, some simple communications planning and proper implementation would have really reduced the fallout seen here and on boards. You should have let your customers know about the difficulties before and during this mess.

I don’t look forward to using other Irish sites like elara, which I’ve used in the past when totally stuck. I dont believe they offer the same levels of value but I’m now looking around for a replacement website to shop – I’ll probably go back to shopping online in the UK for hardware, which I haven’t done since the late 90s.

most likely you cannot cancel the order. for several reasons.

1: like what has happened to me, after a month of waiting its pretty safe to say your order doesn’t exsist.

in this likely event. what happened was, you placed an order on the website that must surely get the lifetime award for worlds crappiest website brought to you by the world leading company in TERRIBLE customer service. and the order failed to go through. and unlike most websites, which use common sense, and put up a warning on the screen saying hey,this order failed to go through….

komplett’s website, just bypass’s this, perhaps seeing the fact that it hasnt actually recieved an order as a minor inconvienience and charges your credit card anyway.

2: if it does exsist, tracking the status of the order on the website is impossible. and if you do manage to get really lucky, and find out the status of the order, if may say something like “being proccessed”. but this may mean nothing. it might actually have been picked, or shipped.

its komplett! honestly, not even god knows where your order is or what happened to it.

as for getting your money back.

well speaking from experience this i can tell you is simple.

simply stand outside your nearest komplett pick up point, or perhaps fly over to holland and go to thier warehouse, and make a 40 ft high sign saying “you stole my money please give it back” and dance around like a lunatic for a while. if your VERY VERY lucky. a member of staff may notice and respond to you, although i wouldn’t cross my fingers.

in all seriousness though. its now been about a month and a half for me, mabye 2 months, since komplett took my hard earned cash. i have posted on irish boards.ie many times, and recieved some response’s from staff, promising me my money would be returned, then later promising staus reports when my cash wasnt return, etc etc etc.

i took arron at his word when he made this blog post about issues being sorted , orders being shipped, and money being returned. so i made a poilte post, explaining my situation, and sent an email address along with it for him to contact me and return my money. thus far i have heard nothing.

its all a load of rubbish.

theyve probably gone and lost the ruddy visa tansaction details now. along with user accounts, the address of their wharehouse…

hell im amazed these ppl can find their way home after a hard days work of screwing up thier websites, orders, not communicating with customers, and taking ppls money for orders that dont exsist!

Hi,
I have been waiting 2 months for a refund now and i’m getting no satisfaction. I have tried calling countless times and now luck. I have gone through boards and throught the company email and nothing has been done on the issue. It is an utter disgrace. My order number was 15929230. Sort it out Komplett.

Graham

Recieved an aspire 1 from komplett on 13th may with wrong battery charger 4 emails and several phone calls later have still made no contact with anyone.
For a company to fail its customers so badly is ridiculous, ah well lesson learned cheapest is not always best.

Arron, I’m also waiting for delivery of product, I have ordered 4 units over 1 week period, 1st hasn’t arrived 3 working days late 2 order I received on the 2nd working day, 3rd order 5 day will be tom so hopefully that will stove and the 4th order arived today but was ordered the day after the 3rd?

I have also tried to call the help line and no one answers and I get cut off after 20 secs, I’ve tried emailing the service address and havnt had a reply, so at the moment a little worried as the 2 missing orders are worth over 500 euro

I placed my order on 29th of April. I’ve received nothing yet. Two emails asking for an update have gone unanswered, numerous calls have gone unanswered. I once got through on the phone just over two weeks ago and was told that they had been posted. But I see my account no longer says “released” but “pending” instead so I imagine that my parts were never posted contrary to what was said.

Even more insulting is the way the phone now automatically cuts you off if you press 1 for Sales. It’s bad enough having to wait so long for parts, it’s a lot worse that by your customer service hasn’t bothered to contact me at all about the problem.

I definitely regret my positive comment at the beginning of the thread above. Still not sorted. This service is really appalling

I’m very disappointed with the totally crap service from komplett, initially I tried to return a defective product only to find that the website did not handle returns from Ireland, so I sent an email to komplett, and guess what happened, NOTHING, no reply.

Luckily the website was upgraded and I was able to return the defective product, however now I can’t contact komplett to get an update, emails are ignored, and komplett then expect me to ring a premium line just to find out about something I own – no effing way am I ever dealing with komplett again. There are plenty of alternatives to komplett, elara, pixmania, maplins and even peats, one of which is about to get a couple of hundred euro worh of business.

komplett, the ryanair of the computer components

I’m writing on behalf of friend who recently placed an order worth over ?4000. This because I recommended Komplett to him.

Allthough the order was a bit late, I can live with that. Appearantly there are alot of pallet problems going around at the moment.

After pickup, during the assembly we discovered that the motherboard was faulty (missing pin in the socket). This is remarkable since it’s one of the most expensive consumer boards you can buy. However, this is not Kompletts fault. What is your responsibility on the other hand, is to deal swiftly with situations like this. Up to eight weeks for a refund is not acceptable and since this order totals over 2K, it will be a matter for a proper hearing in court. Small claims court only handles issues worth less than ?2000.

I feel somewhat responsible since I recommended this shady company to my friend and I will help him in any way I can to have this sorted out as fast as possible, even it it means filing a complaint to get the refund.
I am also writing for some gaming forums and I can tell you, Komplett.ie is not getting any good reviews from me at the moment.

Hi All. So its not just me. Komplett ignore everyone. I got caught up in a
messed up order last april when the big changeover happened. Luckily my C/C
was not charged. I subsequently ordered what i wanted from pixmania. Last week I decided to give komplett another go & ordered a keyboard & mouse, not a very big order ( test the water). Alas things have gotten worse. my card has been charged, the order is still pending in my account, I cannot
contact komplett by phone(4 attempts & it times out). emails not responded to. And now the website crashed or is offline. Is this the end of Komplett.ie. Mr Mckenna, the old saying “The Buck Stops Here” does not seem to apply to you. You are the boss in Ireland, you are in charge, its your responsibility to ensure proper proceedures are in place to handle the recent changeover & a contingency plan in place when things went wrong.
But that does not seem to be the case you are more interested in blaming others rather than getting things sorted. If you want to survive you need to get on top of the problems & get back to the komplett of old. I await a response to my most recent email & if I will ever get my order.

I have good news ref my order. Credit the service dept. I got a swift response from my last email from service wich appologised for the delay saying my order seemed to have got stuck in the system, they sent an email
to the relevant dept & low & behold I received an email telling me that my
order had been dispatched & was with An Post & I have a tracking number to
boot. I await delivery.
I had a thought on the difficulties I had & this may be worth a try. You see my belief was that what I had was a “SALES” issue & all my attempts to
contact Komplett were thru the Sales email & phone option. Wheras the last email was to service & I got a response within 24 hours & a resolution (hopefully)within another 12 hours. I may be wrong but it could be that Sales only deal with prospective sales & not problems & ignore these emails when they come in. If you have been doing as I was why not try service instead, it may just work. Meanwhile I will get back to you when my order arrives.

Hi Harry.
It’s Service@komplett.ie
cheers & best of luck

Seems like Komplett hasn’t sorted itself out despite the best intentions of Aaron – forced to make similar promises of “Things getting better” in October!

From SBP

Komplett country manager apologises for

HI Dear Komplett .. And All Coming Customers .. Guys hand away from this company..ordered stuff from them it never arrived .. and refund ?? dealing with them almost a month.. via mail or phone..most of the time no one answer the phone or never reply on ,mail .. !! and the money are nowhere .. order is nowhere .. looks like they waiting till customers get really angry and fire up they fucking store !!